Frequently Asked Questions
Everything you need to know about shopping with Troll PTY LTD.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of delivery. To start a return, please visit our online portal and enter your order number and email address.
Are your clothing items true to size?
Most of our fashion pieces are designed for a standard fit. We provide a detailed size guide on every product page to help you find the perfect measurement for your body type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' options like Afterpay and Klarna.
Do you offer international shipping?
Yes, Troll PTY LTD ships to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your destination.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.